Welcome to the IT Helpdesk Resources Web Page. On this page you will find useful links to various UF IT services. If you need to submit a service request ticket, or there are any additional links you think would be helpful, let us know: helpdesk@essie.ufl.edu.

FACULTY, STAFF, OR STUDENT LINKS

ESSIE IT Support

• How to submit a service request ticket:
  • Email
    • Send an email to: helpdesk@essie.ufl.edu
  • Web Interfaces to the UF IT Service Request Ticketing System
    • ESSIE IT
    • Herbert Wertheim College of Engineering IT
      • Support Team -> ESSIE
    • UF IT
      • End-Point Computing->Local Unit Services->ESSIE Support
• Sharepoint Site
• Commonly Used Faculty/Staff/Student Mailing Lists
• UF Cloud Apps(Free to use software for students)
• ESSIE Helpdesk Wiki (FAQs)

UF IT Support

• How to submit a service request ticket
  • UF IT Service Request Ticketing System
• Zoom Video Conference
• How to get SSL Cert
• Approved Software (Fast Path Solutions)
• Cisco VOIP Phones
  • VOIP Cisco Personal Phone Assistant
  • VOIP Cisco Unified Communications Self Care Portal
• UF HPC Service Request Ticketing System
• Email
  • Microsoft Exchange (e.g. Email/Calendars)
  • Spam Email Quarantine – About – Login
• Microsoft Teams (Web Client)
• Sign up For UF Dropbox
• OneDrive
• UF Domain Information
• Qualtrics Survey Software – About – Login
• Eduroam
• VIVO
• IT Alerts Dashboard
• UF Computing Help Desk Wiki (FAQs)
• Social Media Registration
• Code42 CrashPlan
  • Code42 Website
  • UFIT Service Overview
  • CLAS Crashplan article
  • Console
  • How to restore files from Code42 CrashPlan
• SensusAccess (Online accessibility converter)

SYSTEM ADMINISTRATOR LINKS

ESSIE

• IT Inventory
• IT Wiki
• Dell Invoice Request
• Nagios
• ESSIE Website WordPress Login

UF

• IT Wikis
  • COE
  • UF
• TERMINALFOUR(t⁴)
  • Main Corporate Website
  • Login
  • Login (Sandbox)
• Red Hat Linux
  • Satellite (Management of On-Campus Registered Hosts)
    • v5.8 (Deprecated)
    • v6.6
  • Red Hat Customer Portal
    • Management of Off-Campus Registered Hosts
  • ISO Install Images
  • EPEL Channel (After adding, yum install epel-release -y –nogpgcheck)
  • Optional Channel (e.g. LibreOffice)
• VMs
  • VM Web Management
• UF Link Registration Agreement
  • This form gets your website listed here:  http://www.ufl.edu/websites/
• UF non *.ufl.edu domains
  • List of them
  • Registration
• Microsoft Teams (Wed/Desktop Client Download)
• Software Licensing Dashboard
• Submit Software Order
• UFAD Helpdesk Application
• Exchange Admin Center
• NET-IRT’s Incident Followup Form (Administrator View)
• Networking Infrastructure
  • Subnet Manager Search
    • Address space reserved for network use:
      • /23,/24, /25, /26, /27, /28 reserve .1-5
      • /29 reserve .1
  • Network Monitoring System (NMS)
  • Device Registration (MAB)
    • API
• UF Risk Management Portal
• Endpoint Management (UFEM)
  • Main Website
  • IT Wiki
• Print Server
  • \\tss-srv-print-2.ad.ufl.edu
• Infoblox Grid Manager
  • Production Environment
  • Test Environment
• VIVO
  • Application Source
  • Triple Inspector
• Code42 CrashPlan
  • COE Wiki Page
  • Console
  • Crashplan Server Address:   clients.us2.crashplan.com (Port is 4287 if it asks)
  • How to restore files from Code42 CrashPlan
• Cherwell Ticketing System
  • Clients
    • myIT
    • myRequest
  • Portal
    • myIT
    • myRequest
  • my IT Service catalog administrative database
• Google Marketing Platform
• Shibboth SP Registration
• Enterprise IT Reporting